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Frequently Asked Questions

We don’t typically restock but inventory is occasionally moved from one of our retail store to our online store. The best way to be made aware of product availability is to follow our Instagram (@noahclothing) and join our email list for updates and information on our Thursday releases.

You can return unworn items in new condition for a refund within 14 days of their original ship date, and for store credit within 30 days. Please click here to see our full returns policy, and enter your email and order number on that page to initiate the returns process.

Noah does not provide return labels. You’re free to ship your return to us via any major carrier or the post office, but the cost of return shipping is not included.

We strive for same-day processing on most orders, but please allow up to 3 business days for shipping confirmation, especially during busy periods.

Yes, Noah ships internationally via DHL Express, which usually takes 3-5 business days.

Noah does not currently accept wholesale or dropship orders.

Although we do not have any open positions at this time, you’re welcome to send a copy of your resume and cover letter to support@noahny.com.

Noah products can be purchased in-person at our New York and Tokyo stores, and Dover Street Market’s London and Los Angeles locations.

Noah does not offer in-store pick-up for any online purchases under any circumstances.

We do not have a telephone number. To contact us, please use the form here.

Tracking numbers are immediately generated when your shipping label is created. Please allow 1-3 business days from this date for tracking updates.

All applicable duties, taxes and fees will be included in the total amount of your order. We guarantee you will not be required to pay any additional cost on delivery unless you have opted out of paying them during checkout.

Please allow 24-48 hours after the UPS/DHL stated delivery time, since sometimes packages are scanned early or accidentally delivered to a neighbor. If your package has still not been located after the above time period, feel free to contact us for assistance.

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